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New Employee Onboarding

Welcome to your new company! Here's how to set up your accounts and get access to your work tools.

What to Expect​

Your IT team has already created your accounts using ShiftControl. You don't need to sign up for ShiftControl itself — your account there is created automatically. What you need to do is activate your identity provider account(s) and set up security.

How you receive your credentials depends on whether you're onboarding in the office or remotely.

Common Questions​

I didn't get an activation email​

Check your spam/junk folder. If it's not there, contact your IT admin — they can resend it. For remote onboarding, make sure your IT team has your correct personal email address.

I can't log in after setup​

An app I need isn't on my portal​

App access is managed by your IT team through groups (based on your department, team, or role). Ask your manager or IT admin to add you to the right group.

I lost my MFA device​

Contact your IT admin immediately. They can reset your MFA enrollment so you can set up a new device.