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Needs Attention

The short list of devices that actually need you — grouped by exactly what's wrong with each one.

Overview​

The full inventory shows you everything. Needs Attention shows you only the devices with a problem worth acting on, and — crucially — it groups them by which problem, so you're not eyeballing a table trying to figure out what's wrong. It's the view to open on a Monday morning to see if anything across the fleet needs a hand.

How It Works​

Devices are sorted into issue groups, each with a count and a one-line explanation of why it matters. The tabs at the top let you jump to a single category, and every device has an Open button that takes you straight to its detail page to act.

Unencrypted​

Disk encryption is off, which means anything on the drive is readable if the device is lost or stolen. These are usually your highest-priority items — an unencrypted laptop is a data-breach waiting to happen. Push an encryption policy in JumpCloud, or follow up with the owner.

Recovery key not escrowed​

The disk is encrypted, but JumpCloud isn't holding a recovery key for it. That's a quiet trap: the device looks secure, but if the user forgets their password or gets locked out, you have no way to unlock or safely reset it. Getting these devices under a JumpCloud encryption policy (so the key is escrowed) closes the gap.

warning

"Encrypted" and "recoverable" are not the same thing. A device in this group is encrypted but not recoverable by you — which is often worse than unencrypted, because it's easy to assume it's fine. See Device details for how escrow works.

Gone quiet​

The device hasn't checked in for a while — it could be powered off, lost, or simply no longer in use. A machine that's gone quiet is worth confirming: if someone left and their laptop is still "out there," that's both a security and an asset-tracking question.

Unassigned​

A managed device with no bound user. That's usually one of two things: a freshly enrolled machine waiting to be handed to someone, or a departed employee's device still reporting in. Either way it's worth resolving — assign it to its owner, or retire it.

Common Scenarios​

Scenario: The weekly fleet check​

Open Needs Attention. Clear the Unencrypted group first (highest risk), then Recovery key not escrowed, then sweep Gone quiet for anything that should have come back by now. Five minutes, and you know the fleet is in good shape.

Scenario: Catching a missed offboarding​

Someone left last month, but their MacBook shows up under Unassigned and Gone quiet. That's your signal the device offboarding never happened — open it and follow the offboarding steps.

Things to Know​

  • The groups are live from JumpCloud's device data — counts reflect the current state.
  • A device can appear in more than one group (for example, gone quiet and unassigned) — that's usually a stronger signal, not a duplicate.
  • Every item links to action. Needs Attention tells you what's wrong; the device detail page is where you fix it.