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Viewing Devices

Find any device, spot the ones that need attention, and see who doesn't have a machine yet.

Overview​

The Device Inventory is your browsable view of every device JumpCloud manages for your organization. It's designed so the answer to a question is one filter away — show me the unencrypted machines, show me what hasn't checked in, show me the Windows fleet — rather than scrolling a giant table.

How It Works​

The summary cards​

Across the top, four cards give you the fleet at a glance: how many devices are Online, Offline, Unencrypted, and Unassigned. They're the fastest way to see whether anything needs attention before you even touch a filter.

The device table​

Each row shows the fields IT actually uses to make decisions:

  • Device — the device name and hostname.
  • Owner — the person (or people) the device is bound to in JumpCloud.
  • OS — operating system and version, so you can spot machines that are behind.
  • Serial — the hardware serial number, for asset tracking and support.
  • Encryption — whether the disk is encrypted, and whether a recovery key is held (see Device details).
  • Last check-in — when JumpCloud last heard from the device. A long gap usually means the machine is off, lost, or no longer in use.

Click any row to open the device's detail page.

Filter the list by status (online, offline, dormant), platform (macOS, Windows, Linux, iPadOS), encryption (encrypted / unencrypted), and assignment (assigned / unassigned). Combine filters to narrow quickly — for example, unencrypted + macOS — and use search to jump to a specific name, hostname, or serial.

The Needs Attention view is a ready-made triage of the devices most likely to need action — unencrypted, missing a recovery key, gone quiet, or unassigned — so you don't have to assemble it yourself. For a graded, per-dimension read on the whole fleet, see Device Health.

Devices on a user's profile​

You don't have to start from the inventory. Open any person in Users and you'll see the devices bound to them right on their profile. This is the natural place to check someone's hardware while you're already looking at their account — for example, while offboarding them.

Who doesn't have a managed device?​

The coverage view answers a question the raw device list can't: which of my people have no managed device at all? ShiftControl computes it as all users − users with at least one bound device − the people you've marked as not needing one.

Ignoring users who don't need a device​

Not everyone should have a managed laptop — contractors on their own hardware, service accounts, shared logins. Mark those people as ignored and they drop out of the coverage gap so the list stays meaningful. The ignore flag is per-user and reversible, and ShiftControl records who set it and when.

info

The coverage view compares your entire user directory against your entire device fleet, so it's the most likely place to see a brief "computing" state while the live data loads. That's expected.

Common Scenarios​

Scenario: Quarterly encryption audit​

Filter the inventory by Unencrypted. Export or work down the list, contacting each owner or pushing an encryption policy in JumpCloud. Re-check the Unencrypted card next quarter to confirm the number dropped.

Scenario: Finding the coverage gaps before an audit​

Open the coverage view, mark your contractors and service accounts as ignored, and you're left with the real list of employees who should have a managed device but don't — exactly what an auditor (or your own security team) wants to see closed.

Things to Know​

  • The list is live. Counts and statuses reflect JumpCloud right now; there's no manual refresh-and-wait sync.
  • "Last check-in" is your staleness signal. A device that hasn't checked in for weeks may be powered off, lost, or retired — worth confirming before you rely on it.
  • Ignoring a user is reversible and is recorded with who/when, so coverage decisions stay auditable.
  • Device details — open a single device to see full specs, encryption, and assignment.
  • Device actions — what you can do to a device, and how to do the destructive actions safely.
  • Users — see a person's devices on their profile.