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Integration Management

How to manage and monitor the health of your integrations.

Overview​

Integration Management provides an overview of how ShiftControl connects to external systems and manages communication between your apps, identity providers, and HR systems.

Integrations are now organized into two areas:

From these sections, you can view integration health, reauthenticate connections, and enable or disable integrations.

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If you previously managed integrations in the Integration Management screen, you’ll now find them under Connectors in the Settings menu.

What are ShiftControl Integrations?​

ShiftControl integrations bridge the gap between what standard SaaS license tiers allow and what’s possible through direct API access. They enhance visibility, automation, and control across your environment — without requiring enterprise-tier subscriptions.

In short, integrations help you get more value from your existing tools.

Examples of what integrations can do:​

  • Sync employee data from HRIS tools like BambooHR or HiBob
  • Manage user accounts via identity providers like JumpCloud or Google Workspace
  • Pull user lists and license information from SaaS apps like Slack or HubSpot

Types of Integrations​

HRIS and Identity Integrations (Directories)​

Directories manage integrations with HR systems and identity providers that serve as your organization’s source of truth. They handle core data like users, departments, and locations — and power HR-driven identity workflows.

Common benefits include:

  • Automated user provisioning and deprovisioning
  • Streamlined onboarding and offboarding
  • Fewer manual data entry errors
  • Consistent, centralized user data across platforms

➡️ Learn more: Managing Directories

SaaS App Integrations (App Connectors)​

App Connectors allow ShiftControl to communicate with SaaS tools directly — often to pull user data, verify license usage, or check app configurations. These connectors ensure that what you see in ShiftControl matches what’s happening in each system.

Examples:

  • Slack – Check workspace users, admins, and account status
  • HubSpot – Sync user access and license details
  • Box – View shared user activity and access lists

➡️ Learn more: Managing App Connectors

Monitoring Integration Health​

Integration Health indicates whether ShiftControl can successfully connect using your current credentials. If the health status shows a warning, it may mean the authorization token expired or the service requires reauthentication.

Service Health shows whether ShiftControl can reach the external service itself — independent of your credentials — to help diagnose provider outages or network issues.

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For both directories and app connectors, ShiftControl automatically checks integration and service health during each sync cycle.

Integration Guides​

For step-by-step instructions on setting up and managing specific integrations, please refer to our detailed integration guides available in the menu on the left.

Request an Integration​

Don’t see the integration you need? We’re continuously expanding our supported connectors.

Please email [email protected] to request a new integration — our team will review and consider it for our roadmap.