Skip to main content

Editing a User

Update a user's profile, organizational details, and directory-specific settings.

Overview​

When you need to change something about a user — their department, title, manager, email aliases, or other profile fields — you do it from the Edit User page. Changes are pushed to your connected directories immediately via API.

To view a user's security posture, app permissions, and SaaS costs without editing, see Viewing a User.

User detail page in edit modeUser detail page in edit mode

What You Can Edit​

Identity Fields​

  • First Name / Last Name — The user's legal name, reflected across all connected apps and directories
  • Display Name — How the name appears in ShiftControl and connected apps
  • Primary Email — The user's SSO login identity. Changing this affects all connected services — do so with caution
  • Personal Email — Non-work email for activation emails and recovery

Organizational Details​

These fields drive dynamic group memberships and therefore app access:

  • Manager — Sets the reporting hierarchy (used in org chart and approval workflows)
  • Title — Job title, displayed across connected systems
  • Department — Drives department-based dynamic groups. Changing this can immediately add/remove the user from groups and change their app access
  • Location — Drives location-based groups and policies
  • Company — For organizations managing multiple entities
  • Team — More granular than department, with its own group-based assignments
warning

Changing Department or Team can immediately change a user's app access if you have dynamic groups configured. The user may gain or lose access to applications in real time.

Email Aliases​

Add alternate email addresses that route to the user's primary inbox. Click Add alias to create a new one.

HRIS Integration​

If your organization has an HRIS integration (like BambooHR), profile updates can happen automatically. When an employee's details change in your HR system — department transfer, title change, new manager — ShiftControl updates their profile automatically, which triggers dynamic group re-evaluation and can adjust app access in real time.

Manual edits are still available for fields not managed by your HRIS.

Things to Know​

  • Changes propagate immediately. Edits are pushed to your connected directories via API in real time.
  • Department/Team changes affect access. Dynamic groups re-evaluate immediately, so changing organizational fields can add or remove app access.
  • Primary Email is hard to change. It's the SSO identity across all services. Get it right the first time.
  • Deleting a user is permanent. The trash icon permanently removes the user from ShiftControl and your connected directories. Use Deactivate instead if you need to temporarily revoke access.